Frequently Asked Question (FAQ)

General Information

1. What is TissueLabs?
TissueLabs is a biotech company specializing in biofabrication technologies, including 3D bioprinters and tissue-specific biomaterials. Our mission is to make organs and tissues easier to biofabricate and to pioneer advancements in regenerative medicine and drug discovery.

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2. Where is TissueLabs headquartered?
TissueLabs operates out of Switzerland.

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3. Who are TissueLabs’ primary customers?
Our customers include academic institutions, pharmaceutical companies, biotech startups, and research organizations worldwide.

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Products and Services

4. What products does TissueLabs offer?
We provide state-of-the-art 3D bioprinters, such as TissueStart™ and TissueRay™, as well as tissue-specific biomaterials under the brand MatriXpec™.

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5. What is MatriXpec™?
MatriXpec™ is our proprietary tissue-specific biomaterial designed to replicate the extracellular matrix (ECM) of specific tissues, enabling advanced 3D cell culture and regenerative applications.

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6. Can I use TissueLabs products for clinical applications?
No. While some of our technologies and products have potential for human applications in the future, they have not yet been clinically tested or FDA/EMA-approved. Thus, all TissueLabs products are currently developed for research purposes only.

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7. Do you provide support for using the bioprinters and biomaterials?
Yes, we offer comprehensive customer support, including user guides, training sessions, and technical assistance to ensure you get the most out of our products.

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Research and Applications

8. What are the primary applications of TissueLabs technologies?
Our technologies are used for drug discovery, regenerative medicine, personalized medicine, and even cell-cultured food development. We also aim to create bioartificial organs for transplantation.

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9. How do TissueLabs’ products support drug discovery?
Our 3D bioprinting technologies create physiologically relevant tissue models, allowing researchers to test drug candidates with higher accuracy and efficiency compared to traditional 2D cultures or animal models.

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10. Can TissueLabs bioprinters be used for educational purposes?
Absolutely. Our TissueStart™ 3D bioprinter is designed for scientists at all levels, including those just starting with biofabrication, making it an excellent choice for academic settings.

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Orders and Shipping

11. How can I purchase TissueLabs products?
You can contact us through our website or email us at sales@tissuelabs.com. Our sales team will guide you through the purchasing process.

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12. Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times may vary depending on your location.

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13. Can I get a demonstration of your products before purchasing?
Yes, we offer virtual demonstrations and webinars to showcase the capabilities of our products. Contact our team to schedule a session.

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Support and Maintenance

14. What kind of support is available for TissueLabs products?
We provide technical support, training materials, and maintenance guides. For any issues, you can reach out to our support team at support@tissuelabs.com.

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15. Are TissueLabs products covered under warranty?
Yes, our products come with a warranty. Specific terms depend on the product and will be detailed in your purchase agreement.

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16. How do I order replacement parts or additional biomaterials?
You can reorder spare parts or biomaterials directly through our online platform or by contacting our sales team.

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​Careers and Partnerships

19. Are there job opportunities at TissueLabs?
We are always looking for passionate individuals to join our team. Visit our LinkedIn page for current openings.

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20. How can I partner with TissueLabs?
If you’re interested in a collaboration, distribution partnership, or research project, please email us at info@tissuelabs.com.

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Contact Us

21. How can I contact TissueLabs?
You can reach us via:

Email: info@tissuelabs.com
Phone: +41 ​078 223 67 25
Address: TissueLabs SA, Via Vincenzo Vela 5, 6500 Bellinzona, Switzerland

22. Does TissueLabs have a social media presence?
Yes, follow us on LinkedIn, X, and Instagram for the latest updates and insights.